jay9 Privacy Policy

jay9 is committed to protecting the personal data of all individuals who use our online betting and casino platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jay9. It applies to all users of the jay9 platform, including registered players, visitors, and any individual who interacts with our services through any device or channel.

This policy is written in accordance with the principles of responsible data handling and is intended to be clear, transparent, and easy to understand. We believe that you have the right to know precisely what data we hold about you, why we hold it, how we use it, and how long we keep it. If at any point you have questions about this policy or the way jay9 handles your personal data, please contact us using the details provided in Section 13.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your agreement with jay9.

jay9 collects personal data in several ways: directly from you when you register or interact with our platform, automatically through your use of our services, and on occasion from third-party sources for identity verification and fraud prevention purposes. The categories of data we collect include the following:

2.1 Registration and Account Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Bangladesh mobile number used for account verification and communications
• Email address
• Username and encrypted account password
• Residential address (city, district, division within Bangladesh)

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (National ID card, passport, or driving licence)
• Proof of address documentation where required
• Source-of-funds documentation for high-value transactions where requested

2.3 Financial Transaction Data

• Deposit and withdrawal history including amounts in Bangladeshi Taka (৳ BDT)
• Payment method details (e.g., bKash account number, Nagad number, Rocket number, Upay number, Visa/Mastercard last four digits, bank account details for Bangladeshi bank transfers)
• Transaction timestamps and reference numbers

2.4 Gaming and Betting Activity Data

• Bets placed, games played, stakes, and outcomes
• Session duration, login and logout times
• Bonus claims, wagering progress, and promotional participation
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)

2.5 Technical and Device Data

• IP address and approximate geolocation (city/country level)
• Device type, operating system, and browser type
• Pages visited, features accessed, and clickstream data
• Cookie identifiers and session tokens (see Section 6)

2.6 Communications Data

• Records of correspondence with our customer support team via email
• Feedback, complaints, and dispute records
• Marketing preference settings and communication opt-in/opt-out records

jay9 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose beyond what is described in this policy without your prior consent. The primary purposes for which we process your personal data are as follows:

Where jay9 intends to use your personal data for a new purpose not listed above, we will update this Privacy Policy and, where required, seek your consent before proceeding.

jay9 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is required to perform the contract between you and jay9 — for example, creating your account, processing deposits and withdrawals, and settling bets.
• Legitimate Interests: Processing that is necessary for jay9's legitimate business interests, provided those interests are not overridden by your data protection rights — for example, fraud prevention, platform security, and service improvement.
• Legal Obligation: Processing that is required in order for jay9 to comply with a legal obligation — for example, Know Your Customer (KYC) verification and the retention of financial transaction records.
• Consent: Where jay9 relies on your consent as the basis for processing — for example, sending you marketing communications — you have the right to withdraw that consent at any time by contacting us at [email protected] or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

jay9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose involved:

5.1 Payment Service Providers

We share the minimum necessary financial data with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card schemes (Visa, Mastercard) — to process your deposits and withdrawals in ৳ BDT. These providers are subject to their own data protection obligations and are permitted to use your data only for payment processing purposes.

5.2 Identity Verification Partners

To fulfil our KYC and age-verification obligations, jay9 may share relevant identity data with trusted third-party verification service providers. These providers process your data solely for the purposes of identity verification and fraud prevention on jay9's behalf.

5.3 Game Content Providers

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens and game identifiers) necessary to deliver their game content and resolve game-related disputes. These providers do not receive your full personal profile.

5.4 Legal and Regulatory Disclosure

jay9 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jay9, its players, or the public.

jay9 uses cookies and similar tracking technologies on our platform to ensure it functions correctly, to enhance your experience, and to gather analytical information about how the platform is used. A cookie is a small text file placed on your device when you visit the jay9 platform.

6.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the jay9 platform to function. They enable core features such as session management, login authentication, and secure page navigation. These cookies cannot be disabled without affecting core platform functionality.
• Analytical Cookies: These help jay9 understand how players navigate the platform — which pages are visited most frequently, where users encounter difficulty, and how features perform. This data is aggregated and does not identify you personally.
• Functional Cookies: These remember your preferences — such as your preferred language setting (English) and responsible gaming tool configurations — so you do not need to re-enter them each time you visit.
• Marketing Cookies: Where you have opted in to marketing communications, these cookies may be used to track the effectiveness of promotional campaigns and to ensure you see relevant offers on the platform.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the jay9 platform, including your ability to log in and place bets. Refer to your browser's help documentation for guidance on managing cookie settings.

jay9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods that apply to different categories of data are as follows:

• Account and Registration Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in line with financial record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable anti-money laundering record-keeping requirements.
• Gaming and Betting Activity Logs: Retained for a minimum of three (3) years from the date of each session or transaction for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for a minimum of three (3) years from the date of each communication.
• Marketing Preference Records: Retained for as long as you hold an active jay9 account, or until you withdraw consent for marketing communications, plus one (1) year thereafter to demonstrate compliance.

After the relevant retention period has elapsed, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

jay9 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jay9's servers is encrypted using industry-standard 256-bit SSL/TLS technology, ensuring that your account credentials, payment details, and personal information cannot be intercepted during transmission.
• Secure Data Storage: Personal data and financial records are stored on access-controlled servers with restricted staff access on a strict need-to-know basis.
• Two-Factor Authentication: jay9 supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login attempts.
• Regular Security Audits: jay9's platform undergoes regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Staff Training: All jay9 personnel who handle personal data are required to complete data protection and security training and are bound by confidentiality obligations.

As a user of jay9, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe.

Please note that certain rights are subject to limitations where jay9 has a legal obligation to retain your data or where processing is necessary to fulfil our contractual obligations to you. We will always explain clearly if a limitation applies to your specific request.

jay9 is strictly an adult platform. Access to our services is limited exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21, and we do not direct any marketing or promotional content at individuals under that age.

If jay9 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and you believe your child has registered on jay9, please contact us immediately at [email protected] so that we can take prompt action.

The jay9 platform may from time to time contain references to third-party services, payment providers, or game studios. Where links to external platforms are present, please be aware that those platforms operate under their own privacy policies, which are entirely independent of this jay9 Privacy Policy. jay9 accepts no responsibility for the privacy practices or the content of any third-party website or service.

We strongly encourage you to review the privacy policies of any third-party services you interact with, particularly in relation to the payment providers you use to deposit and withdraw funds — including bKash, Nagad, Rocket, and Upay — as their handling of your financial data is governed by their own terms and policies.

jay9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered players via the email address or mobile number held on their account before the changes take effect.

We recommend reviewing this Privacy Policy periodically to stay informed about how jay9 collects, uses, and protects your personal data. Continued use of the jay9 platform following any update to this policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to this policy, you should discontinue your use of the platform and contact us to discuss the closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jay9 processes your personal data, please contact our dedicated support team. All privacy-related enquiries are handled in English by staff who are trained in data protection obligations.

For responsible gaming support, please visit our Responsible Gaming page. For questions about your account terms, visit our Terms & Conditions page or our FAQ section.